Bilingual Customer Service Representative (Spanish & English) - Hybrid Role in Bali

Are you a fluent Spanish and English speaker looking for a dynamic Customer Service Representative role in the heart of Bali? HCLTech, a global leader in technology and IT services, is seeking a Bilingual Customer Service Professional to join our hybrid team. This role offers a unique opportunity to work in a vibrant international environment, combining the best of both worlds: the bustling energy of a global tech company with the serene beauty of Bali. As a Customer Service Representative, you will be the voice of HCLTech, providing exceptional support to our clients and ensuring their satisfaction. This is not just a job; it's a journey to enhance customer experiences and contribute to our collective success.

HCLTech has been a pioneer in the IT services industry for over 30 years, serving clients across various sectors including finance, healthcare, and government. Our commitment to innovation and customer-centric approach has made us a trusted partner for many of the world's leading organizations. In this role, you will leverage our state-of-the-art tools like Salesforce and Zendesk to manage customer interactions efficiently. You will also have the opportunity to grow within a company that values continuous learning and professional development.

Every day, you will handle customer inquiries, resolve issues, and ensure that our clients receive the support they need. Whether it's troubleshooting technical problems or providing information about our services, your role is crucial in maintaining our high standards of service. You will work in a hybrid model, splitting your time between our Bali office and remote work, offering flexibility and work-life balance.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service in both Spanish and English, ensuring client satisfaction and loyalty.
• Handle customer inquiries and resolve issues using Salesforce and Zendesk.
• Assist in the onboarding process for new clients, ensuring a smooth transition and positive experience.
• Collaborate with the team to improve customer service processes and protocols.
• Monitor customer feedback and implement improvements to enhance service quality.
• Participate in training sessions to stay updated with the latest customer service best practices.
• Contribute to the team's success by maintaining high levels of professionalism and integrity.
• Adapt to a hybrid work model, balancing office and remote work effectively.

🎓 Kualifikasi & Syarat

• Fluent in both Spanish and English, with excellent communication skills in both languages.
• Previous experience in customer service, preferably in a tech or IT services environment.
• Proficient in using Salesforce and Zendesk for customer service management.
• Strong problem-solving skills and a customer-centric approach.
• Ability to work in a hybrid environment, combining office and remote work.
• Bachelor's degree in a related field, preferably in Business Administration, Communications, or a similar discipline.
• Certification in customer service or related fields is a plus.
• Passion for technology and a commitment to delivering exceptional customer experiences.

🛠️ Keahlian

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