Customer Service Representative (Call Center Agent) - Mass Hiring in Bali

Join VXI Global Solutions, a leading global provider of customer experience and business process outsourcing solutions, as we expand our operations in Bali, Indonesia! We are conducting a mass hiring for Customer Service Representatives (Call Center Agent) to support our growing team. In this role, you will be the first point of contact for our clients, ensuring their queries and concerns are addressed promptly and professionally. We offer a competitive salary, a collaborative work environment, and opportunities for career growth.

As a Customer Service Representative in Bali, you will handle inbound and outbound calls, providing excellent customer service and support. You will work with various tools and software, including CRM systems, call center software, and data management tools. This is a great opportunity to join a dynamic and innovative company that values its employees and offers a wide range of benefits.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls with a focus on customer satisfaction.
• Provide accurate and timely information to clients and resolve their queries.
• Document and follow up on customer interactions to ensure high service standards.
• Work with CRM systems and call center software to manage customer data and interactions.
• Collaborate with team members to improve service quality and efficiency.
• Adhere to company policies and procedures to maintain a professional and courteous image.
• Participate in training and development programs to enhance your skills and knowledge.
• Meet and exceed performance targets to ensure the success of the team and the company.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum 1 year of experience in customer service or a related field.
• Fluent in English, both spoken and written.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Strong problem-solving and decision-making skills.
• Proficiency in using call center software and CRM systems.
• Willingness to travel and work in a different location if required.

🛠️ Keahlian

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