Customer Support Associate (Call Center) - Bali, Indonesia

Join PERSOL as a Customer Support Associate in the heart of Bali and become part of a dynamic team dedicated to delivering exceptional service. Our client is seeking passionate and customer-focused professionals to provide top-tier support in a fast-paced call center environment. In this role, you'll handle customer inquiries, resolve issues, and ensure a seamless experience for our valued clients. With a competitive salary of USD 2000 - 2600, this is your chance to grow in a vibrant and supportive workplace.

At PERSOL, we pride ourselves on fostering a culture of excellence and innovation. As a Customer Support Associate, you'll have the opportunity to develop your skills in a supportive environment while contributing to our mission of delivering outstanding service. Located in the beautiful city of Bali, you'll enjoy a unique work environment that combines professional growth with a high quality of life.

Daily, you'll be using tools like Zendesk, Salesforce, and Slack to manage customer interactions efficiently. This role is perfect for individuals with a strong customer service background and a passion for helping others. Join us and be part of a team that values your contributions and supports your professional development.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy.
• Provide accurate and timely information to customers, resolving their queries and concerns.
• Document customer interactions and maintain detailed records for future reference.
• Collaborate with the sales and marketing teams to ensure a consistent and high-quality customer experience.
• Monitor and analyze customer feedback to identify areas for improvement and implement solutions.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Participate in team meetings and training sessions to stay updated on best practices and new tools.
• Contribute to the team's goals by maintaining high levels of customer satisfaction and team productivity.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Proficient in using CRM systems like Zendesk and Salesforce.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong problem-solving skills and the ability to think critically.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with using Slack for team communication.
• Bachelor's degree in Business Administration, Communication, or a related field (preferred but not required).
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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